Your Trusted Home Care Provider

Our friendly team is here to help

Introducing Live Well

After nearly 40 years of caring for senior Australians, The Jesmond Group is now proud to offer home care, Jesmond at Home, servicing the Sydney Metropolitan Area.

Jesmond at Home will assist you or your loved one with their care needs in the comfort of their own home and ensure their safety when out in the community.

Jesmond at Home is an approved Home Care Package Provider, we can also assist with support services through private services and insurance.

 

 

Welcome to The Jesmond Group

We are a company offering Residential Aged Care Homes + Home Care services with a proud history of caring for older Australians of all backgrounds. Our mission to provide high quality Residential Aged Care + Home Care services that is matched by our commitment to ensuring our residents and consumers feel looked after, loved and at home.

At The Jesmond Group (TJG), we are redefining Residential Aged Care. We don’t just provide a service. We are truly passionate about the wellbeing of our residents and consumers. We aim to enrich their lives, every single day.

We have three specialised homes, each offering a wide variety of high-quality Residential Aged Care services across Strathfield, Burwood and Miranda. We now also offer Jesmond at Home, a home care service offering, to make staying at home easier, and stay connected with your community. We celebrate all cultures and experiences, and are proud of our inclusive and holistic approach to Aged Care.

Bringing Care to You

Your Trusted Home Care Package Provider

Live Well Home & Community Services are proud to have an extensive history of providing care services in the community for our senior citizens. At Live Well Home & Community, we understand the importance of maintaining a comfortable and independent lifestyle in the place you call home.

Our mission is to provide comprehensive and compassionate care tailored to meet your unique needs and preferences. Whether you or your loved ones are approved under government funding for a home care package or prefer to have private care services, we are here to help guide you through the process.

Frequently Asked Questions

I don't have a Home Care Package, can I still access services?

Yes, absolutely!

Private Home Care Services are a good alternative for when you do not, are waiting for, or cannot access a government funded Home Care Package. This is beneficial to individuals requiring urgent home care services as there is no waiting period for Aged Care Assessment (ACAT). We can assist you in applying for a Home Care Package in the interim of you receiving private services.

What is a Home Care Package?

A Home Care Package is a government-funded program that allows you to receive care services in your own home or assist you when out in the community.

You can choose to live independently for as long as possible in the comfort of your home through the coordinated care you can receive from your home care package.

You can use your package to assist you with daily living tasks, such as help with housework, transport to appointments, clinical care, personal care, purchasing mobility aids and minor modifications to ensure you live in a comfortable and safe environment.

What type of home care packages are available to me?

There are four levels of home care packages, an aged care assessor will determine the level of care and supports you require following an assessment.

  • Level 1 package supports people with basic care needs.
  • Level 2 package supports people with low level care needs.
  • Level 3 package supports people with intermediate care needs.
  • Level 4 package supports people with high level care needs.
Am I eligible?

To be eligible you must be:

  • 65 years or older and need services to remain at home, or
  • 50 years or older (45 years or older for Aboriginal and Torres Strait Islander people) with a disability, dementia or other care needs that aren’t met through other specialist services.
What do I do Next?

You can request an assessment through my aged care for assistance to help you remain at home.

There are a few ways this can be done.

  • Call 1800 200 422 and advise them you would like an assessment for a home care package to assist you with daily living tasks.
  • An online referral which a GP / medical professional can also complete on your behalf.
  • You or a loved one can complete the online referral directly through link below.

Make a Referral | My Aged Care

They will ask you questions about your health, support system, medical diagnosis and what you struggle with on a day-to-day basis.

Following this initial referral, an assessor from my aged care will contact you on the phone to ask you further questions which determine what level of care you require.

If deemed to have higher care needs, you will be assessed by an aged care assessment team member (ACAT) for a home care package.

The assessor will determine the Package level you are eligible for and the priority for the package to be assigned.

Do I have to pay any fees?

Live Well will work with you to ensure you have a budget that aligns with the funding under the level of package allocated to you.

Fees that may apply to you

  • Basic Daily Fee: A contribution that is determined by the government to add to your daily subsidy. Live Well – Home & Community Services will not charge you this fee.
  • Income Tested Care Fee: This fee if applicable is determined by an income assessment completed by you with Services Australia depending on your annual income. If you are income tested, this fee will need to be contributed towards your package.
  • Extra charges: Will only apply if you request additional care and services as agreed with your provider that your current package funding may not cover.
  • Package Management & Care Management Fees: All providers will charge a fee to cover their services, these fees are deducted directly from the package and not out of pocket to you. Live Well keep their fees at a minimum to ensure you get the most out of your package.
How can Live Well Home & Community help me?

Once you have been assigned a package or received a letter from my aged care to start looking for a provider, you can reach out to us.

If you require a member of our team to give you more guidance, we would be happy to assist you with navigating the aged care system and helping you find your way.

We will explain the process to you, provide you with all the information you require to make an informed decision about what best suits your needs.