The Guide: 3 Simple Steps to a Better Care Experience

You’re in the Driver’s Seat

Many Australians don’t realise that their Home Care Package (HCP) funding belongs to them—not their provider. If your current service feels “cookie‑cutter” or communication has slipped, you have the right to move your funding to a provider that genuinely listens.

The best part? Switching won’t cost you your funding or your independence.

Step 1: The Discovery Conversation

The goal: Understanding your needs and priorities

Before you make any changes, we start with a friendly conversation to explore what matters most to you.

What we do:
We review your My Aged Care Support Plan, look at the services you’re currently receiving, identify any gaps, and discuss the supports that truly make a difference in your daily routine. We then arrange a meet‑and‑greet with one of our Care Managers so you can get to know our team and see if we’re the right fit.

Your task:
Simply provide your Referral Code from My Aged Care—our team will take care of everything else.

Step 2: The Stress-Free Handover

The goal: We take care of the transition

Changing providers can feel overwhelming, but we make the process simple and seamless.

What we do:
Once you choose to partner with us, we help you notify My Aged Care and work directly with your previous provider to ensure your unspent funds safely transfer to your new account. We coordinate the entire handover so you don’t have to worry about a thing.

Your task:
Just authorise the necessary agreement and paperwork for a smooth transition.

Step 3: The “New Chapter” Kick-off

The goal: Care that feels truly personal

We ensure there’s no gap in your support—your old agreement ends one day, and ours begins the next.

What we do:
We introduce you to your dedicated Care Manager and support team, who will build your Care Plan and roster around your preferences and budget. Because your Care Manager already understands your goals, your services can begin smoothly within just a few days.

Your task:
Relax, settle in, and enjoy a service that’s genuinely built around you.

A Quick “Pre-Switch” Checklist

Before you make the move, keep these three things in mind:

Check your current contract: Look for the notice period (usually 14 or 28 days).
Confirm your unspent funds: You are entitled to take your remaining budget with you.
Check for exit fees: Most providers have capped or removed these—our team can help you check yours.

Ready to start Step 1?

Contact us today to begin your journey toward a better care experience.

Call Live Well Home and Community on 1300 854 893.

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