New ‘Support at Home’ is Here: Navigating beyond the First 6 Weeks

New ‘Support at Home’ is Here: Navigating Beyond the First 6 Weeks

Are you feeling confused by the new Support At Home Program? Live Well is here to help!

It has been just over a month since the Australian Government officially pressed “Go” on the new Support at Home program (November 1st).

If you are feeling overwhelmed by the new classifications, quarterly budgets, or contribution changes—take a deep breath.

You are not alone. We are only six weeks into the biggest change in Aged Care in a decade, and “teething issues” are to be expected.

At Live Well Home and Community, our team has worked tirelessly to ensure our clients’ transition was seamless. But we know many families still have questions.

What’s Changed in Support at Home?

Quarterly Budgets: Annual funding moves from a daily subsidy to four equal quarterly budgets.
No More Package Management Fees: Care management fees capped at 10%.
Simplified Care Planning: Defined list of services and consistent care plan format.
Access to New Services: New service types and home modifications to support independence and community connections.

The Live Well Difference

We don’t look at you as a “Level.” We look at the person and become part of your Care Journey.

1. The “Levels” Have Changed (And That’s a Good Thing)

The new system uses a more granular classification designed to match funding directly to your needs.

The 8 Support at Home Program Classifications

Minimal Support for Independent Living
Light Personal Care and Social Support
Moderate Assistance with Daily Living
High-Frequency Support (personal & domestic)
Daily Support with Health Monitoring
Comprehensive Health & Clinical Care
Intensive Daily Multidisciplinary Care
Highest Classification of In-Home & Palliative Care

Additional Short-Term Pathways:

Restorative Care Pathway
End-of-Life Pathway
Assistive Technology & Home Modifications

2. Services and Contributions

No contribution for clinical support services (nursing, physiotherapy).
Moderate contributions for independence services (personal care, assistive technology).
Highest contributions for everyday living services (domestic assistance, gardening).

3. Technology is the Tool, Not the Carer

Many providers are rushing to implement AI monitoring and digital dashboards.

At Live Well, we use technology to keep rosters reliable and families updated.

An app cannot hold your hand, and an algorithm cannot share a cup of tea.

We prioritise human relationships, matching you with support workers who share your interests and personality.

4. Did Your Transition Go Smoothly?

Since November 1st, some families have reported:

Missed services
Confusing communication
Administrative errors

If your provider struggled, you don’t have to wait for improvement. You have the right to switch providers if you aren’t getting the personalised support you deserve.

The Bottom Line

The Support at Home program is a new chapter for Australian Aged Care, but the story remains the same:

It’s about living well, in your own home, on your own terms.

Let us handle the paperwork and policy details—you focus on enjoying your week.

Need Help Understanding Your First Statement?

Confused by your first Support at Home statement? Let’s sit down for a chat. We’ll show you how to maximise your budget with Live Well.

📞 Contact Live Well Home and Community Services on 1300 854 893 for a free, no-obligation consultation.

👉 Click here to view our checklist: 5 Things to Check on Your First Support at Home Statement

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