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Your Trusted Home Care Provider
Our friendly team is here to help
Introducing Live Well
After nearly 40 years of caring for senior Australians, The Live Well Home & Community Services is now proud to offer home care, Live Well Home & Community Services at Home, servicing the Sydney Metropolitan Area.
Live Well Home & Community Services at Home will assist you or your loved one with their care needs in the comfort of their own home and ensure their safety when out in the community.
Live Well Home & Community Services at Home is an approved Home Care Package Provider, we can also assist with support services through private services and insurance.
Welcome to The Live Well HC
We are a company offering Residential Aged Care Homes + Home Care services with a proud history of caring for older Australians of all backgrounds. Our mission to provide high quality Residential Aged Care + Home Care services that is matched by our commitment to ensuring our residents and consumers feel looked after, loved and at home.
At The Live Well Home & Community Services, we are redefining Residential Aged Care. We don’t just provide a service. We are truly passionate about the wellbeing of our residents and consumers. We aim to enrich their lives, every single day.
We have three specialised homes, each offering a wide variety of high-quality Residential Aged Care services across Strathfield, Burwood and Miranda. We now also offer Live Well Home & Community Services at Home, a home care service offering, to make staying at home easier, and stay connected with your community. We celebrate all cultures and experiences, and are proud of our inclusive and holistic approach to Aged Care.
Bringing Care to You
Your Trusted Home Care Package Provider
Live Well Home & Community Services are proud to have an extensive history of providing care services in the community for our senior citizens. At Live Well Home & Community, we understand the importance of maintaining a comfortable and independent lifestyle in the place you call home.
Our mission is to provide comprehensive and compassionate care tailored to meet your unique needs and preferences. Whether you or your loved ones are approved under government funding for a home care package or prefer to have private care services, we are here to help guide you through the process.
Frequently Asked Questions
Yes, absolutely!
Private Home Care Services are a good alternative for when you do not, are waiting for, or cannot access a government funded Support at Home Program. This is beneficial to individuals requiring urgent home care services as there is no waiting period for The Single Assessment System. We can assist you in applying for a Support at Home Program in the interim of you receiving private services.
A Support at Home Program is a government-funded program that allows you to receive care services in your own home or assist you when out in the community.
You can choose to live independently for as long as possible in the comfort of your home through the coordinated care you can receive from your support at home program.
You can use your package to assist you with daily living tasks, such as help with housework, transport to appointments, clinical care, personal care, purchasing mobility aids and minor modifications to ensure you live in a comfortable and safe environment.
There are eight funding classifications in the Support at Home Program. An aged care assessor will determine the level of care and supports you require following an assessment.
| Classification | Quarterly Budget | Annual Amount |
|---|---|---|
| 1 | $2,682.75 | $10,731.00 |
| 2 | $4,008.61 | $16,034.45 |
| 3 | $5,491.43 | $21,965.70 |
| 4 | $7,424.10 | $29,696.40 |
| 5 | $9,924.35 | $39,697.40 |
| 6 | $12,028.58 | $48,114.30 |
| 7 | $14,537.04 | $58,148.15 |
| 8 | $19,526.59 | $78,106.35 |
Who is eligible:
- People aged 65+
- Aboriginal and Torres Strait Islander people aged 50+
- People aged 50+ who are homeless or at risk of homelessness
You can request an assessment through my aged care for assistance to help you remain at home.
There are a few ways this can be done.
- Call My Aged Care on 1800 200 422 and advise them you would like an assessment for a Support at Home Program to assist you with daily living tasks.
- An online referral which a GP / medical professional can also complete on your behalf.
- You or a loved one can complete the online referral directly through link below.
Make a Referral | My Aged Care
They will ask you questions about your health, support system, medical diagnosis and what you struggle with on a day-to-day basis.
Following this initial referral, an assessor from my aged care will contact you on the phone to ask you further questions which determine what level of care you require.
If deemed to have higher care needs, you will be assessed using the Single Assessment System for a Support at Home Program.
The assessor will determine the Package level you are eligible for and the priority for the package to be assigned.
Participant contributions (fees) are an essential part of the Support at Home program. They help create a fairer system that offers better, more tailored services in an affordable way.
Participant contributions from 1 November 2025
From this date, participants will contribute towards the cost of some services, while others will remain free. You will only pay for services you receive.
How contribution rates are calculated
Contribution rates will be based on your income and assets, and vary depending on the type and amount of service you receive. An income and asset assessment—similar to the Age Pension means-test—will determine your rate.
- Full pensioners and Commonwealth Seniors Health Card holders will pay lower contributions.
- If your income and assets match those of a full pensioner, you may be eligible for the lowest rates.
- Your contribution will be a percentage of the service price. The government will cover the remainder.
Contribution rates by service type
- Clinical care services (e.g. nursing, physiotherapy) will be fully funded by the government. No contribution required.
- Independence services (e.g. personal care) will attract moderate contributions. These services help people stay out of hospital and residential aged care.
- Everyday living services (e.g. cleaning, gardening) will attract the highest contribution rates.
As the new Support at Home program rolls out, older Australians and their families deserve clarity and peace of mind.
If you or a loved one were approved for a Home Care Package (HCP) on or before 12 September 2024, you’re protected. That means:
- No financial contributions unless previously financially income tested
- No reduction in funding
- Continued access to unspent funds
- Equivalent budgets for those still waiting on allocation
This safeguard ensures that your care remains stable—even as the system evolves. Whether you're receiving services or waiting on the National Priority System, you're no worse off under Support at Home.
Who does this apply to?
- Those who were assigned a Home Care Package that was approved before 12 September 2024
- Those who were approved before 12 September 2024 and are on the National Priority System
Once you have been assigned a Support at Home Program package or received a letter from my aged care to start looking for a provider, you can reach out to us.
If you require a member of our team to give you more guidance, we would be happy to assist you with navigating the aged care system and helping you find your way.
We will explain the process to you, provide you with all the information you require to make an informed decision about what best suits your needs.